Legal
Terms and conditions
- 1. Introduction
- Welcome to RequestFX, a service provided by Fifth Axiom d.o.o. ("we," "us," or "our"). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our online service to automate vendor questionnaires using AI.
- 2. Data Controller
- Fifth Axiom d.o.o. is the data controller responsible for your personal data. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@requestfx.com or by mail at Fifth Axiom d.o.o., Srednje Gameljne 69, 1211 Ljubljana, Slovenia.
- 3. Personal Data We Collect
- We may collect and process the following types of personal data: identification data such as name, email address, postal address, and phone number; account data including username, password, and other credentials used to access our service; usage data such as information about how you interact with our service, including search queries, page views, and feature usage; technical data like IP address, browser type and version, operating system, and device information; and communication data including records of your communications with us, such as support requests and feedback.
- 4. Purposes of Processing
- We process your personal data to provide access to RequestFX and enable you to use its features, to improve the service by analyzing usage patterns, to communicate updates and relevant information, and to comply with applicable laws and regulations.
- 5. Legal Basis for Processing
- Our legal basis for processing your personal data includes performance of a contract when providing services to you, legitimate interests in improving our services and keeping you informed, and consent where legally required for specific purposes.
- 6. Data Retention
- We retain your personal data only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
- 7. Data Sharing and Disclosure
- We may share your personal data with trusted third-party service providers who assist us in operating RequestFX and conducting our business under strict confidentiality agreements. We may also disclose data when required by law, regulation, or legal process. We do not sell or rent your personal data to third parties.
- 8. International Data Transfers
- Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your data in compliance with GDPR requirements.
- 9. Data Security
- We implement strong technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
- 10. Your Rights
- Under GDPR, you have the right to access your personal data, request correction of inaccurate or incomplete data, request deletion under certain conditions, request restriction of processing, receive your data in a structured format (data portability), object to processing based on legitimate interests, and withdraw consent at any time when processing is based on consent. To exercise any of these rights, please contact us at info@requestfx.com.
- 11. Cookies and Similar Technologies
- We use cookies and similar tracking technologies to improve your experience on RequestFX.
- 12. Third-Party Links
- RequestFX may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we encourage you to review their privacy policies separately.
- 13. Changes to This Privacy Policy
- We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Significant updates will be communicated by posting the new policy on this page and updating the 'Last Updated' date.
- 14. Contact Us
- If you have questions or concerns about this Privacy Policy or how we handle your personal data, you can contact us at info@requestfx.com or by mail at Fifth Axiom d.o.o., Srednje Gameljne 69, 1211 Ljubljana, Slovenia.
- 15. Complaints
- If you believe our processing of your personal data violates applicable data protection laws, you have the right to lodge a complaint with a supervisory authority in your EU member state.
Last updated: 23.06.2025
Thanks to RequestFX, our team can focus on high-value work and not on repetitive work.
Luka Birsa
Cofounder & CTO, Visionect